Discord (community)
Ask about row recommendations, dead links, sizing chatter, or how to read a note field. Moderators are volunteers—be patient and redact order IDs if you post screenshots.
Contact & support routing
We split channels on purpose: community chat for spreadsheet and hub questions, Litbuy’s official help desk for anything that touches money, parcels, or account status.
Litbuy Help (orders)
Use Litbuy for wallet top-ups, domestic purchase status, warehouse QC disputes, storage deadlines, and international shipping labels. We cannot escalate or edit tickets from litbuysspreadsheets.com.
MaisonLooks (catalog)
Feature requests for the browsing hub, broken category filters, or search bugs belong with the MaisonLooks team. Mention you arrived via the Litbuy spreadsheet lane so they can triage faster.
What we do not offer here
- No billing support, refunds, or manual order fixes—only Litbuy can do that.
- No “official” Litbuy email on this domain; beware impersonation scams.
- No guarantee of same-day answers on Discord; it is community-run.
New to the flow? Read Guides first, then browse News for recent reminders.